spoonful of grace

I got to experience a spoonful of grace today at work and I wanted to share how God used one phone call I took today to impact my life. I take somewhere between 70-100+ calls each day, most calls I do not really remember as I help most members with similar things.
Today however I had a call that I hope that I do not forget anytime to soon. Because of security purposes I have to be extremely careful about what I share, so I will give just a general overview of the call.
I answer a call with Hello this is Joyce may I have your policy or certificate number please... and go on with the call. Today on this call a women answered told me the story of why she was calling. She was calling on behalf of someone else, she happened to go into a restaurant to get some soup, the owner not being able to speak very good English and asked her to call for him. By the end of the call I was able to help this family out.
I took this call right before lunch and quiet honestly it put me in a bit of a funk. I wasn't quiet sure what to think of the call and how the whole situation happened. I was able to tell my pod mate (one of the girls who sits next to me) about my call inbetween the calls we were getting. She commented about how nice it was that this lady called in. It got me thinking.
It got me thinking about how this lady went in for soup and she was able to help someone out in ways that she will probably not ever realize. I do not know if this lady goes into the restaurant all the time and knows the person well who she was helping or if she just happened to go into the restaurant today and was asked for help.
Regardless she was asked for and she gave it. She took the time out of her day to help this owner out. She could have very easily said no she was busy and had to go, and yet she didn't. It makes me wonder how many others may have been asked to help and said no. She said yes.
It made me think of grace. It also made me think that when someone asks for help and you assist you may never know what kind of impact it may have on them. It makes me think that I should not be so quick to say no. After all didn't Christ tell what we do to the least of these we do unto Him.
I know these thoughts are not very clear and a bit rambling. I however needed to share what I was thinking and what God is teaching me through one phone call I took today. I hope it makes sense and gets you thinking the next time someone one you may know and may not know asks you for help how you will respond. Thanks for listening to my thoughts as I process them out.